We established our business to drive a bigger purpose of sustainability and to create an affordable living solution. There are number of differentiators, In a nut shell its a fully managed service, we are the only preowned furniture company in the UAE who provides end to end service. This includes:

Our prices are already marked very low compared to the items and choice of what we are offering. If you are buying in bulk or have a proof of lower price from any other place then speak with our Customer Happiness Team and we will be delighted to work something out.

No, we don't. All items are bought on an as-is basis, we make sure you are aware of any faults, if any. We try to fix all major flaws so you can enjoy the product but remember it's a preowned item and normal wear and tear may still be there.

We keep a limited stock of such items as we do not try to upcycle them. We try to source working products from original owners, test them and then provide you as is. If you take your item and it stops working within 7 days of purchase then just bring it back and you will get an exchange voucher from Think Upcycle.

Yes, we do. Our model is simple. Best is that you can collect yourself, if not then we can give you the delivery cost at the checkout. Rates are dependent upon destination Emirates and whether you will require fixing or not.

Yes, we do. This is our common practice and important part of our business.

If you would like us to reserve an item at the store, till you make space for it in your home, then yes we can! if you pay a non refundable deposit.

Our marketplace lists all our inventory that we have in our stock. Every single item goes through our rigorious Free Restoration process, so if you see an item that does not look good on the picture then do not worry we make sure we restore it before the delivery. Check our our Restoration & Upcycling Gallery. 

Part of our delivery service we can only deliver the item to your home if it can fit inside the elevator. If it does not then due to health and safety reason our staff will not be able to carry the items via stairs. Just like all the stores, we highly recommend you to measure the size of the elevator before ordering and if it still does not fit then our delivery team can leave it on the ground floor and you can arrange your own means to have it carried via the stairs.

It's a great drive if you are coming from Mohammed bin Zayed Road, Ajman is also a great Emirate to visit. If you are coming from Dubai and heading towards RAK then take exit 86 and follow google maps for the direction. Once you take exit 86 it will be another 10mins to our showroom.
If you are coming within Ajman then we are just close to Ajman Jail next to Du Tower on Jiddah Street

Good question. From time to time you may feel the need to replace some items in your home or office. You can submit images of your items via our customer care WhatsApp number 0585927522 and our team will evaluate and explain you the whole process. Please note we only offer in exchange for a perfect item. You can then utilise the exchange voucher discount for any items in our showroom.

Yes, we do. This is our contribution to the community. We do encourage you to pay the minimal price which is AED10 per piece if you can afford it. If you cannot then just let our Customer Happiness Staff know, have your Emirates ID ready and your purchase is on us. All income that we generate from the sales of clothes goes to the charity.

Yalla Junk It is the name of our junk collection service. You can read more about our Yalla Junk It service by visiting our website www.yallajunkit.com

Yes, sure. Just drop an email on letmeknow@thinkupcycle.ae let us know the details and we will keep you posted if we come across that item.

There are number of options: Cash payment, Credit Card In-Store, Credit Card Online and COD. Please check with customer care as CC and COD option may incur extra surcharges.

Since we have a tight delivery schedule so in order to keep our schedule intact we cannot wait more than 10min at a customer site. We do offer options to reschedule, this may cost extra, if you decide to cancel or we we are unable to deliver the items then we will deduct the charges for the delivery and cleaning and refund you the remaining amount.

Sometimes we have an offer to give you free delivery, this excludes Abudhabi, RAK, Fujeirah and distanced areas of Sharjah.

Yes you can on the same day (excluding Dropship+ items). We have other customers who we have to turn down so if its cancelled after 24 hours then 50% will be deducted. Orders that has been prepared for the shipment will not qualify for a refund. There are no refunds on Dropship+ items at all, as soon you make a payment we book your item with the vendor and then arrange a collection.

There are so many residents in the UAE who want to sell their items but do not have the means to connect with the customer, provide disinfection, provide last mile delivery and installation where required . We at Think Upcycle provide a concierge service to the selling partner making sure you receive your items with Think Upcycle quality. We list quality products from qualified selling partners on our online store and buyers only have to deal with the Think Upcycle customer care team to fulfill their requirement.

When you buy Dropship+ item we then source from the selling partner, bring it to our warehouse, clean, disinfect, pack and then deliver to you.

To secure your order and to mobilize our logistics and fulfillment team to bring your desired item, we request the payment in advance. This is refundable only if we receive. the item and it's not up to the description and pictures that we received from the selling partner.

Items listed under Think Upcycle are all pre-owned. Take an example, if you decide to buy an item over Dubizzle, the seller will offer an “As is” condition and in most cases you have to travel down, visit, check, inspect and then arrange for the delivery. Seller will also not going to clean, disinfect, pack and deliver the item. At Think Upcycle it's a fully managed service. We do all of that however, items remain pre owned and will have usual wear and tear, we do not say that it will be as good as new but it's worth the value and headache free solution to know we are here to take care of you.

No, there is no refund and exchange policy as we send the selling partner their share of money and we are just a mediator to provide convenient, hassle free pickup, cleaning and delivery service.

Yes we do. Rates are inclusive of Delivery and Installation. You only pay one rate.

Our teams are extremely cautious when delivering your items. However, there are sometimes things beyond our control, we will coordinate with you to resolve the issue at hand.

We do not carry items via the stairs due to health and safety reasons. However, you may want to arrange this privately. It's advisable to take the measurements in advance and know if this will fit in. Do check out our blog on how to measure furniture for smooth pickup and delivery

Yes, there are various ways. You can pay online via credit card, bank transfer, cash at the showroom.

Our marketplace lists all our inventory that we have in our stock. Every single item goes through our rigorious Free Restoration process, so if you see an item that does not look good on the picture then do not worry we make sure we restore it before the delivery. Check our our Restoration & Upcycling Gallery. 

Facebook, Dubizzle and other platforms only provide you an Advertising listing space. You as a seller have to take care of opening a user account, creating a listing advert, finding the customer, negotiations, respond to messages, strangers asking to visit, phone calls, cleaning, disinfection, packing and probably to assist in getting the item to the buyer if they cannot arrange it. All of this is equally too complex for the buyer. 

Giving good product Title, description and 3-5 good pictures in landscape increases your chance of selling your items by 70%. Remember the buyer is making a decision based on the information that is provided online so make sure they are detailed enough. Also, add a complete description, including brand, colour, dimensions and anything else that gives buyer comfort in choosing your item.

Yes, we do buy selective furniture items every month from popular collections, just call 04 204 9292 our customer care team and share with them your picture and we will take it from there.

There are 1000's of products out in the market, we track prices and know the changes very well. Our product team will advise you on the best price range. Rule of thumb to start your prices is to use following method: 

Firstly, we do not accept any items under Drop Ship+ service with noticeable wear and tear. If the item received requires a repair then you have to collect your item within 24 hours as we have limited space. If you would like us to deliver the item back then our service charges will be AED 250 or the item will be disposed of after 24 hours.

Fair question. We are a registered LLC company in the UAE with 8000 Sqft physical store in Ajman and with a 5 star independent google rating, check out here https://maps.app.goo.gl/xEbUx132TnamPeAR6 , If you have any questions do reach out to us on 04 204 9292 and we will be delighted to clarify your queries.

We do selective items every month but if you are in a rush of moving and want your items to be picked up then do use our www.yallajunkit.com service, service is entirely free and your items can be collected on the next available slot and you will get 20% from the sale price. Speak to our customer services team on 04 204 9292 for more information.

Once an item is delivered, this can typically take up to 10 working days from the time we collect your item as we have to clean, disinfect, pack and then deliver, we will process your payment within 5 working days of delivery.

Just contact us and our customer care team will guide you through. We typically do bank transfer.

You are right! There are indeed many services who collect junk, but the difference is that they:
1. Collect your junk and there is nothing you get out of it. Everyone has a question “What’s in it for me?” There is nothing wrong with that. Our business model rewards those who give away their junk by giving them 20% from the sale value.
2. Pass it on as it is! Instead, we collect goods and try our best to Upcycle them to give them a second life. Low cost should not mean giving away junk! 

Just call us during our working hours (9 am-7 pm) or drop us a message on via webform or chat and we will revert to you during working hours.

We generally book on a first come first serve basis, but we do understand some last-minute situations and will try our best to accommodate your request. Just call or message us and our customer happiness agent will assist you.

Zero! Nothing! The service is completely free for you. Infact we pay you in return.

We established Yalla Junk It because we are committed to reducing our environmental footprint. Using our Yalla Junk It collection service, together we can reduce the amount of waste that gets sent to landfills every year and support affordable living. 

Yes, we do! To save time if you have done it already then that is great! Otherwise, our expert staff will do it for you.  

In order to access your property if we require any special clearance then please arrange it and send it to us via email or WhatsApp, for example some communities require special permission to allow trucks to enter. Just give us clear instructions if your goods are in an unattended location so our staff can collect it without any hassle.

Our staff will have all the right tools but we DO NOT carry boxes. We would appreciate it if our customers can pack items nicely in boxes as this will save them from getting damaged and help us upcycle them better.  

Not necessarily. Just let us know if you prefer a morning or afternoon collection slot and we will arrange the rest. We plan our pickups based on user preference. If for some reason you have to leave, then let us know the changes as soon as possible as this will allow us to optimise our pickup schedule.  

We understand sometimes that you only have a few hours remaining and it is not easy to clean out the entire house and hand it over to the property owner. When booking, let us know that you would like our team to assist and we will make sure all the remaining items are removed from your house. You may want to tip our guys, though they will do their best job even if you decide not to.  

Dismantle what you can, take pictures of how it was before dismantling. This will help us reassemble it quickly when we take it back to our facility and finish upcycling it.

Not all places are the same so there are a few tips that we would like you to follow:

We have many community ambassadors who believe in our cause and support us to grow and help the environment. Just reach out to us on 04 2049292 and we will be happy to take you on board. Also, join our social media pages and share our posts and service information among your friends and families.

Easy answer is that anything that you are unable to sell and want to get rid off. 

Once goods are sorted and our white glove team Upcycled It then we will list them on our online shopping store www.thinkypcycle.ae. 

It’s simple, if you are thinking of replacing things at home or office then why not check out our online shopping store or our showroom www.thinkupcycle.ae. If you like something then you can simply send us the pics of your item on WhatsApp +971585927522 we will send you an evaluation and if accepted then we will offer you Think Upcycle exchange discount voucher of up to 15% that you can then use at our showroom against any purchase.  

We are the only service in the UAE who actually pays to collect your junk. 

Yes, if you have given us clothes to give away we put them on display and let the community benefit from your generosity. We just become the means to make it happen. 

No, not everything we collect can be Upcycled and we do not give 20% for small items and appliances. Our booking form has all the categories that are excluded from 20% and our customer care team will explain you when you call to book.  

Yalla Junk It is a junk collection service of Think Upcycle, a registered company in the UAE.  

It takes between 4-6 weeks, we will inform you as soon it is up.  

For any query just call our customer care line. Typically items can take up to 8 weeks, in order for you to find your items you can simply type your name in the search bar and your items will appear. If not, then they must be in the process of getting listed.  

No, due to health and safety of our staff we do not take things down from the stairs. You may want to discuss this privately with the staff but thats between you and them.  

From time to time and as market changes we enhance our offering by adding our service charges in the price to make it easy for the customer e.g. Delivery, Installation etc. When we calculate your 20% we exclude such charges and then give you 20% on the base price.  

Yes, we can. Just call our customer care line and they will be able to guide you through the process.  

Our staff try their level best to transport goods securely and we provide them ample wrapping material however, sometimes things are out of our control and things do get damage. This will be assessed when goods arrive at our sorting facility and we decide if this can be repaired or has to go to recycle. If for whatever reasons we have to send it to recycle then we mark your items at Zero Value and run it through our system. You will see those items on your account statement as 0.00 value.  

No, its not possible. There are various reasons for that. 

Our customer care team will explain and answer all your questions at the time of booking. We received 100’s of items every week. Large furniture items that does not require much to repair can qualify right away but small items are difficult to qualify as they are administratively not efficient to feed in our digital system. Also, all appliances goes outside 20% as we offer 7 day cash back to our customer since none of the preowned appliances comes with any warranty.  

Its a very good question. Its very difficult to dictate when customer comes to our showroom or online store. Customer decide what they like. We do advise that you submit good attractive and multiple pictures of your items. Picture worth 1000 words and that true. It does help in selling.