Skip to content

COOLER DRINK

How can we help?

Find advice and answers from our support team fast or get in touch on 04 204 92 92

Most Popular
FAQ

How do you differ from other used furniture shops and second hand online groups?  

We established our business to drive a bigger purpose of sustainability and to create an affordable living solution. There are number of differentiators, In a nut shell its a fully managed service, we are the only preowned furniture company in the UAE who provides end to end service. This includes:

- Lowest prices: Lower prices does not mean lower quality or sub standard products. We believe that everyone loves beauty and deserves the best, clean and affordable items.
- Free Interior design consultation: We know how stressfull it can be when you buying your items and want them to go with each other. Talk to our design team.
-Instant Quote & Cash payout: We do buy selective furniture every month from selection household collection, including pickup, dismantling and transportation at no cost to you. 
- We provide Free warehousing & selling service: If you are moving out do not waste on expensive storage, unable to sell? just call our customer care team, we will take that burden off your shoulder.
- Upcycling and cleaning of products: We restore, deep clean, sanitise every single item before the delivery, check out our restoration & upcycling gallery 
- Sourcing good quality items: We make sure the original product owner gets a percentage from the sale of our items, guaranteeing us good quality products to serve you better. 
- We provide exchange vouchers if you have a good household item and want to exchange with something from the shop floor. 
- All our stock can be checked online at the comfort of your home, saving you driving down and finding exactly what you are looking for.
- Transparent prices: All items are clearly labelled with everyday low prices, no more sales person haggling. 
- Professional and well informed staff: We value every single customer, our staff are knowledgeable, comes from design background and we can even assist you in making the right choices if you are  looking for professional tips.
- Pre & Post sales Customer care team: We are here before the sale and also remains with you after the sale is done. Its a long term relationship we are interested in.
- Great customer experience: We simply do not believe in selling the products, we are here to create an experience with you. Check out our 5 star Google Review.

Are your prices fixed?

Our prices are already marked very low compared to the items and choice of what we are offering. If you are buying in bulk or have a proof of lower price from any other place then speak with our Customer Happiness Team and we will be delighted to work something out.

Do you provide any warranty?

No, we don't. All items are bought on an as-is basis, we make sure you are aware of any faults, if any. We try to fix all major flaws so you can enjoy the product but remember it's a preowned item and normal wear and tear may still be there.

Do you sell any electronic items and white goods such as fridges, washing machines?

We keep a limited stock of such items as we do not try to upcycle them. We try to source working products from original owners, test them and then provide you as is. If you take your item and it stops working within 7 days of purchase then just bring it back and you will get an exchange voucher from Think Upcycle.

Do you provide any delivery and fixing of large household item?

Yes, we do. Our model is simple. Best is that you can collect yourself, if not then we can give you the delivery cost at the checkout. Rates are dependent upon destination Emirates and whether you will require fixing or not.

Do you disinfect and clean your items?

Yes, we do. This is our common practice and important part of our business.

Is it possible to reserve an item?

If you would like us to reserve an item at the store, till you make space for it in your home, then yes we can! if you pay a non refundable deposit.

I see some items on your marketplace have the description mentioned, Free Restoration. What does it mean?  

Our marketplace lists all our inventory that we have in our stock. Every single item goes through our rigorious Free Restoration process, so if you see an item that does not look good on the picture then do not worry we make sure we restore it before the delivery. Check our our Restoration & Upcycling Gallery

I have placed an order for my furniture along with the delivery, what if my items do not fit in the elevator?

Part of our delivery service we can only deliver the item to your home if it can fit inside the elevator. If it does not then due to health and safety reason our staff will not be able to carry the items via stairs. Just like all the stores, we highly recommend you to measure the size of the elevator before ordering and if it still does not fit then our delivery team can leave it on the ground floor and you can arrange your own means to have it carried via the stairs.

I live in another Emirate, how easy it is to get to your showroom in Ajman.

It's a great drive if you are coming from Mohammed bin Zayed Road, Ajman is also a great Emirate to visit. If you are coming from Dubai and heading towards RAK then take exit 86 and follow google maps for the direction. Once you take exit 86 it will be another 10mins to our showroom.
If you are coming within Ajman then we are just close to Ajman Jail next to Du Tower on Jiddah Street

Can you explain how your exchange discount voucher works?

Good question. From time to time you may feel the need to replace some items in your home or office. You can submit images of your items via our customer care WhatsApp number 0585927522 and our team will evaluate and explain you the whole process. Please note we only offer in exchange for a perfect item. You can then utilise the exchange voucher discount for any items in our showroom.

Do you take clothes and Apparels?

You can call our partner Thrift for Good to giveaway your clothes and apparels. Thrift for Good is the UAE's charity thrift shop chain with stores online, on the Palm Jumeirah and in Times Square Center. Thrift for Good rehomes your preloved items to reduce waste and raise funds for children around the world, donating 100% of their profits to the children's charity projects of the local non-profit organization, Gulf for Good. You can giveaway your clothing, shoes, bags, accessories, books and other textiles by dropping them off in either store between 10am and 10pm any day or booking a free collection from your home with their sponsor, Shyft Courier. Please see more details here: https://thriftforgood.org/pages/declutter

What is your relationship with Yalla Junk It?

Yalla Junk It is the name of our junk collection service. You can read more about our Yalla Junk It service by visiting our website www.yallajunkit.com

I am looking for a specific item, can I put my request so you can inform me when you have in stock?

Yes, sure. Just drop an email on letmeknow@thinkupcycle.ae let us know the details and we will keep you posted if we come across that item.

What are the payment methods?

There are number of options: Cash payment, Credit Card In-Store, Credit Card Online and COD. Please check with customer care as CC and COD option may incur extra surcharges.

What if I missed my delivery slot?  

Since we have a tight delivery schedule so in order to keep our schedule intact we cannot wait more than 10min at a customer site. We do offer options to reschedule, this may cost extra, if you decide to cancel or we we are unable to deliver the items then we will deduct the charges for the delivery and cleaning and refund you the remaining amount.

Free delivery, what areas do you cover?

Sometimes we have an offer to give you free delivery, this excludes Abudhabi, RAK, Fujeirah and distanced areas of Sharjah.

Can I cancel after placing an order?

Yes you can on the same day (excluding Dropship+ items). We have other customers who we have to turn down so if its cancelled after 24 hours then 50% will be deducted. Orders that has been prepared for the shipment will not qualify for a refund. There are no refunds on Dropship+ items at all, as soon you make a payment we book your item with the vendor and then arrange a collection.

Buying General
FAQ

Why do some of your products have a Dropship + label? What is Dropship+ Service?

There are so many residents in the UAE who want to sell their items but do not have the means to connect with the customer, provide disinfection, provide last mile delivery and installation where required . We at Think Upcycle provide a concierge service to the selling partner making sure you receive your items with Think Upcycle quality. We list quality products from qualified selling partners on our online store and buyers only have to deal with the Think Upcycle customer care team to fulfill their requirement.

What role does Think Upcycle play in the entire process?

When you buy Dropship+ item we then source from the selling partner, bring it to our warehouse, clean, disinfect, pack and then deliver to you.

Why do you ask for a non-refundable payment?

To secure your order and to mobilize our logistics and fulfillment team to bring your desired item, we request the payment in advance. This is refundable only if we receive. the item and it's not up to the description and pictures that we received from the selling partner.

Will you make sure that items are as good as brand new?

Items listed under Think Upcycle are all pre-owned. Take an example, if you decide to buy an item over Dubizzle, the seller will offer an “As is” condition and in most cases you have to travel down, visit, check, inspect and then arrange for the delivery. Seller will also not going to clean, disinfect, pack and deliver the item. At Think Upcycle it's a fully managed service. We do all of that however, items remain pre owned and will have usual wear and tear, we do not say that it will be as good as new but it's worth the value and headache free solution to know we are here to take care of you.

If I receive the item and I do not like it, will you refund my money?

No, there is no refund and exchange policy as we send the selling partner their share of money and we are just a mediator to provide convenient, hassle free pickup, cleaning and delivery service.

Do you provide installation and delivery services?

Yes we do. Rates are inclusive of Delivery and Installation. You only pay one rate.

What if my things get damaged?

Our teams are extremely cautious when delivering your items. However, there are sometimes things beyond our control, we will coordinate with you to resolve the issue at hand.

What if things do not fit inside the elevator?

We do not carry items via the stairs due to health and safety reasons. However, you may want to arrange this privately. It's advisable to take the measurements in advance and know if this will fit in. Do check out our blog on how to measure furniture for smooth pickup and delivery

Can I pay online?

Yes, there are various ways. You can pay online via credit card, bank transfer, cash at the showroom.

Why did my online order get cancelled?

Payment has to be secured and run at the POS within 24 hours of online order placement otherwise, system will automatically release the order and sends an automated email out informing the customer.

I see some items on your marketplace have the description mentioned, Free Restoration. What does it mean?  

Our marketplace lists all our inventory that we have in our stock. Every single item goes through our rigorious Free Restoration process, so if you see an item that does not look good on the picture then do not worry we make sure we restore it before the delivery. Check our our Restoration & Upcycling Gallery. 

Selling General
Dropship+ & Yalla Sell It FAQ

I am already selling on Facebook and other platforms, why should I list with you? 

Facebook, Dubizzle and other platforms only provide you an Advertising listing space. You as a seller have to take care of opening a user account, creating a listing advert, finding the customer, negotiations, respond to messages, strangers asking to visit, phone calls, cleaning, disinfection, packing and probably to assist in getting the item to the buyer if they cannot arrange it. All of this is equally too complex for the buyer. 

At Think Upcycle, you just share with us the information along with pictures over WhatsApp and we take care of everything including delivery and installation (no cost to you) via our sales and customer care team. Everyday we receive 100’s of customers in our physical and online store and our experts (product experts, designers, customer services, sales) position your item with our customers on a daily basis to make the sale. 

We do not believe sale just happen by listing on a platform and then let customer come and buy. 

How can I make my item more attractive?

Giving good product Title, description and 3-5 good pictures in landscape increases your chance of selling your items by 70%. Remember the buyer is making a decision based on the information that is provided online so make sure they are detailed enough. Also, add a complete description, including brand, colour, dimensions and anything else that gives buyer comfort in choosing your item.

Call I sell you my furniture?

Yes, we do buy selective furniture items every month from popular collections, just call 04 204 9292 our customer care team and share with them your picture and we will take it from there.

Why 70%?

Typically end customers want a convenient, secure and headache free online sales experience and they prefer buying from a trusted brand. Think Upcycle provides fully managed service from online listing, marketing, finding a customer, promotion, picking, disinfecting, cleaning, packing and selling to the end customer. We try to manage all of that within 30% that we keep from the sales. Your listing is completely free unless it's sold by us.

How to price used furniture for fast selling?

There are 1000's of products out in the market, we track prices and know the changes very well. Our product team will advise you on the best price range. Rule of thumb to start your prices is to use following method: 

- If item is only few month old and you have a receipt and its still under warranty then reduce by 40% from original price 

- If item is few years old, top notch condition then reduce by 65% 

- If item is few years old and have slight wear & tear then reduce by 75%

What if my item is rejected by Think Upcycle Quality assurance team as it has lots of wear and tear?

Firstly, we do not accept any items under Drop Ship+ service with noticeable wear and tear. If the item received requires a repair then you have to collect your item within 24 hours as we have limited space. If you would like us to deliver the item back then our service charges will be AED 250 or the item will be disposed of after 24 hours.

How can I be sure that you will not run away with our item and money?

Fair question. We are a registered LLC company in the UAE with 8000 Sqft physical store in Ajman and with a 5 star independent google rating, check out here https://maps.app.goo.gl/xEbUx132TnamPeAR6 , If you have any questions do reach out to us on 04 204 9292 and we will be delighted to clarify your queries.

My items are not sold, I am in a rush, can you buy my item?

We do selective items every month but if you are in a rush of moving and want your items to be picked up then do use our www.yallajunkit.com service, service is entirely free and your items can be collected on the next available slot and you will get 20% from the sale price. Speak to our customer services team on 04 204 9292 for more information.

How long does it take for you to send my 70% share?

Once an item is delivered, this can typically take up to 10 working days from the time we collect your item as we have to clean, disinfect, pack and then deliver, we will process your payment within 5 working days of delivery.

How do you transfer my share?

Just contact us and our customer care team will guide you through. We typically do bank transfer.

Selling Partner
Yalla Think Upcycle It FAQ 

Get in touch with us for details on additional services and custom work pricing

Didn’t find an answers to your questions?

Get in touch with us for details on additional services and custom work pricing