We established our business to drive a bigger purpose of sustainability and to create an affordable living solution. There are number of differentiators, In a nut shell its a fully managed service, we are the only preowned furniture company in the UAE who provides end to end service. This includes:

Our prices are already marked very low compared to the items and choice of what we are offering. If you are buying in bulk or have a proof of lower price from any other place then speak with our Customer Happiness Team and we will be delighted to work something out.

No, we don't. All items are bought on an as-is basis, we make sure you are aware of any faults, if any. We try to fix all major flaws so you can enjoy the product but remember it's a preowned item and normal wear and tear may still be there.

We keep a limited stock of such items as we do not try to upcycle them. We try to source working products from original owners, test them and then provide you as is. If you take your item and it stops working within 7 days of purchase then just bring it back and you will get an exchange voucher from Think Upcycle.

Yes, we do. Our model is simple. Best is that you can collect yourself, if not then we can give you the delivery cost at the checkout. Rates are dependent upon destination Emirates and whether you will require fixing or not.

Yes, we do. This is our common practice and important part of our business.

If you would like us to reserve an item at the store, till you make space for it in your home, then yes we can! if you pay a non refundable deposit.

Our marketplace lists all our inventory that we have in our stock. Every single item goes through our rigorious Free Restoration process, so if you see an item that does not look good on the picture then do not worry we make sure we restore it before the delivery. Check our our Restoration & Upcycling Gallery. 

Part of our delivery service we can only deliver the item to your home if it can fit inside the elevator. If it does not then due to health and safety reason our staff will not be able to carry the items via stairs. Just like all the stores, we highly recommend you to measure the size of the elevator before ordering and if it still does not fit then our delivery team can leave it on the ground floor and you can arrange your own means to have it carried via the stairs.

It's a great drive if you are coming from Mohammed bin Zayed Road, Ajman is also a great Emirate to visit. If you are coming from Dubai and heading towards RAK then take exit 86 and follow google maps for the direction. Once you take exit 86 it will be another 10mins to our showroom.
If you are coming within Ajman then we are just close to Ajman Jail next to Du Tower on Jiddah Street

Good question. From time to time you may feel the need to replace some items in your home or office. You can submit images of your items via our customer care WhatsApp number 0585927522 and our team will evaluate and explain you the whole process. Please note we only offer in exchange for a perfect item. You can then utilise the exchange voucher discount for any items in our showroom.

You can call our partner Thrift for Good to giveaway your clothes and apparels. Thrift for Good is the UAE's charity thrift shop chain with stores online, on the Palm Jumeirah and in Times Square Center. Thrift for Good rehomes your preloved items to reduce waste and raise funds for children around the world, donating 100% of their profits to the children's charity projects of the local non-profit organization, Gulf for Good. You can giveaway your clothing, shoes, bags, accessories, books and other textiles by dropping them off in either store between 10am and 10pm any day or booking a free collection from your home with their sponsor, Shyft Courier. Please see more details here: https://thriftforgood.org/pages/declutter

Yalla Junk It is the name of our junk collection service. You can read more about our Yalla Junk It service by visiting our website www.yallajunkit.com

Yes, sure. Just drop an email on letmeknow@thinkupcycle.ae let us know the details and we will keep you posted if we come across that item.

There are number of options: Cash payment, Credit Card In-Store, Credit Card Online and COD. Please check with customer care as CC and COD option may incur extra surcharges.

Since we have a tight delivery schedule so in order to keep our schedule intact we cannot wait more than 10min at a customer site. We do offer options to reschedule, this may cost extra, if you decide to cancel or we we are unable to deliver the items then we will deduct the charges for the delivery and cleaning and refund you the remaining amount.

Sometimes we have an offer to give you free delivery, this excludes Abudhabi, RAK, Fujeirah and distanced areas of Sharjah.

Yes you can on the same day (excluding Dropship+ items). We have other customers who we have to turn down so if its cancelled after 24 hours then 50% will be deducted. Orders that has been prepared for the shipment will not qualify for a refund. There are no refunds on Dropship+ items at all, as soon you make a payment we book your item with the vendor and then arrange a collection.

There are so many residents in the UAE who want to sell their items but do not have the means to connect with the customer, provide disinfection, provide last mile delivery and installation where required . We at Think Upcycle provide a concierge service to the selling partner making sure you receive your items with Think Upcycle quality. We list quality products from qualified selling partners on our online store and buyers only have to deal with the Think Upcycle customer care team to fulfill their requirement.

When you buy Dropship+ item we then source from the selling partner, bring it to our warehouse, clean, disinfect, pack and then deliver to you.

To secure your order and to mobilize our logistics and fulfillment team to bring your desired item, we request the payment in advance. This is refundable only if we receive. the item and it's not up to the description and pictures that we received from the selling partner.

Items listed under Think Upcycle are all pre-owned. Take an example, if you decide to buy an item over Dubizzle, the seller will offer an “As is” condition and in most cases you have to travel down, visit, check, inspect and then arrange for the delivery. Seller will also not going to clean, disinfect, pack and deliver the item. At Think Upcycle it's a fully managed service. We do all of that however, items remain pre owned and will have usual wear and tear, we do not say that it will be as good as new but it's worth the value and headache free solution to know we are here to take care of you.

No, there is no refund and exchange policy as we send the selling partner their share of money and we are just a mediator to provide convenient, hassle free pickup, cleaning and delivery service.

Yes we do. Rates are inclusive of Delivery and Installation. You only pay one rate.

Our teams are extremely cautious when delivering your items. However, there are sometimes things beyond our control, we will coordinate with you to resolve the issue at hand.

We do not carry items via the stairs due to health and safety reasons. However, you may want to arrange this privately. It's advisable to take the measurements in advance and know if this will fit in. Do check out our blog on how to measure furniture for smooth pickup and delivery

Yes, there are various ways. You can pay online via credit card, bank transfer, cash at the showroom.

Payment has to be secured and run at the POS within 24 hours of online order placement otherwise, system will automatically release the order and sends an automated email out informing the customer.

Our marketplace lists all our inventory that we have in our stock. Every single item goes through our rigorious Free Restoration process, so if you see an item that does not look good on the picture then do not worry we make sure we restore it before the delivery. Check our our Restoration & Upcycling Gallery. 

Facebook, Dubizzle and other platforms only provide you an Advertising listing space. You as a seller have to take care of opening a user account, creating a listing advert, finding the customer, negotiations, respond to messages, strangers asking to visit, phone calls, cleaning, disinfection, packing and probably to assist in getting the item to the buyer if they cannot arrange it. All of this is equally too complex for the buyer. 

Giving good product Title, description and 3-5 good pictures in landscape increases your chance of selling your items by 70%. Remember the buyer is making a decision based on the information that is provided online so make sure they are detailed enough. Also, add a complete description, including brand, colour, dimensions and anything else that gives buyer comfort in choosing your item.

Yes, we do buy selective furniture items every month from popular collections, just call 04 204 9292 our customer care team and share with them your picture and we will take it from there.

There are 1000's of products out in the market, we track prices and know the changes very well. Our product team will advise you on the best price range. Rule of thumb to start your prices is to use following method: 

Firstly, we do not accept any items under Drop Ship+ service with noticeable wear and tear. If the item received requires a repair then you have to collect your item within 24 hours as we have limited space. If you would like us to deliver the item back then our service charges will be AED 250 or the item will be disposed of after 24 hours.

Fair question. We are a registered LLC company in the UAE with 8000 Sqft physical store in Ajman and with a 5 star independent google rating, check out here https://maps.app.goo.gl/xEbUx132TnamPeAR6 , If you have any questions do reach out to us on 04 204 9292 and we will be delighted to clarify your queries.

We do selective items every month but if you are in a rush of moving and want your items to be picked up then do use our www.yallajunkit.com service, service is entirely free and your items can be collected on the next available slot and you will get 20% from the sale price. Speak to our customer services team on 04 204 9292 for more information.

Once an item is delivered, this can typically take up to 10 working days from the time we collect your item as we have to clean, disinfect, pack and then deliver, we will process your payment within 5 working days of delivery.

Just contact us and our customer care team will guide you through. We typically do bank transfer.